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Enter your booking reference and last name, or the 10-digit number on your bag tag. You'll see every scan from check-in to the belt, plus what happens next.

Check the tracker first: many bags are already located and on the next flight. If it's missing, report it online in three short steps. You'll get a case reference, can choose a delivery slot, and can claim reasonable expenses for essentials while you wait.

Report it as soon as you can, ideally within 7 days. Add a couple of photos of the damage and the bag tag. We'll review the case and offer a repair, replacement or payment.

Every fare includes one cabin bag and a small personal item. Checked bags depend on your fare family. You can add an extra 23 kg bag or a heavy-bag upgrade to 32 kg in Manage booking before you fly.

Yes. Add sports equipment, a boxed bicycle, a musical instrument or an oversized item to your booking in advance so we can make space. Mobility aids and medical equipment always travel free.

It depends on your fare. Light fares can't be changed. Classic fares can be changed for a $75 fee, and Flex fares change for free. In both cases you pay any difference in fare. Make changes in Manage booking.

Flex fares are fully refundable to the original payment method. Light and Classic fares aren't refundable, but taxes and airport charges you haven't used can be returned on request. Ask us through the contact form with the topic "Refund".

Small spelling corrections (up to three letters) are free. We can't transfer a ticket to a different person. Send us a message with your booking reference and the name exactly as it appears on the passport.

Enter the code on the payment step before you pay. The discount is applied to the base fare only, and some codes are limited to certain fare families. Codes can't be added after booking.

Yes, in Manage booking. Meal changes, including special meals such as vegetarian or halal, close 24 hours before departure.

Online check-in opens 24 hours before departure and closes 60 minutes before. After that, please go to the check-in counter at the airport.

Once you check in you'll see your boarding pass on screen and can download it. As Aurora Airways is a demo airline, the boarding pass is a sample and can't be used to travel.

Add assistance to your booking or tell us through chat or a callback at least 48 hours before you fly. Our team meets you at check-in and stays with you to the aircraft door. Your wheelchair or mobility aid travels free.

Yes. Trained service animals travel in the cabin free of charge. Let us know in advance, then check in at the airport counter so our team can confirm the paperwork. Online check-in isn't available for these bookings.

Aurora Miles has four tiers: Blue (from joining), Silver (25,000 tier miles), Gold (50,000) and Platinum (100,000). Silver adds priority check-in and extra baggage; Gold adds lounge access and priority boarding. You can also spend miles on extras like a lounge visit or an extra bag.

Yes. Sign in with your Aurora Miles number and choose to pay with miles when you book. Miles cover the fare; taxes, seats and extras are still paid by card. Award bookings don't earn miles.

We send updates about schedule changes, gate changes and your bags to your trip's notifications. Signed-in passengers also see replies from our support team there. You can choose your preferences in Manage booking.